Freqently Asked Question's


Do you have this item in stock?

We can stock check items over the phone at 217-670-2615 or via email at customerservice@office-hq.com. We are mainly stockless, so items needed same day, may not be available.


When will my order be delivered?

We offer next day delivery on almost all items we offer. Furniture and special order items may require more time for delivery. There are exceptions for items that may need to be shipped from an alternate warehouse and may require and extra day for shipping.


How do I cancel my order?

Call us immediately - we mean right now - 217-670-2615. Things move fast around here - you order isn't ever collecting dust in someone's in-box. We transmit orders multiple times throughout the day to our warehouses we can achieve the high fulfillment rate that we pride ourselves on. Call us now and we'll do our very best to cancel your order before it's filled.


Sales Tax

In accordance with current Illinois law, we are required to collect sales tax on all orders delivered in Illinois, at the prevailing rate of 6.25%.


What is MSDS?

A Material Safety Data Sheet is a standardized document by the manufacturer that lists products hazards and contains emergency and first aid information. MSDA sheets are not created for all products, just those that are chemical in nature like cleaning supplies and adhesives. Many companies require these on hand to comply with local and federal laws.


How do I obtain a Material Safety Data Sheet (MSDS)?

We are happy to be able to provide these to you directly. Call us at 217-670-2615 or email info@office-hq.com.