Our team promises to provide you with expert advice in Office Supplies, Breakroom Products, Cleaning Supplies and Furniture. We can offer your business excellent customer service and personalized care.
We have been serving the office products needs of business in central Illinois since 1997. What started out as a small business supplying and servicing printers, fax and copiers has evolved and grown into a complete office products solutions provider. We are grateful and appreciative of the trust that our customers have in us. Customers that range in size from home office, a school district, a state agency and even several National Account Programs. We are a member of Independent Stationers, a cooperative of over 300 independently owned dealerships with over 450 locations throughout the U.S. This cooperative represents over $3.6 billion in buying power, allowing us to buy from all major office products manufacturers at the lowest prices available. We can compete with anyone on price and more importantly on service. We have done so for almost 20 years now! Office Supplies, Office Furniture, Breakroom, Janitorial and Industrial, Print Management, Equipment Sales, Service and Rental...217-670-2615.
How to Return or Exchange and Item: You can simply call us at 217-670-2615 or, fill out the EX web from on the right hand side of this page.
Office Supplies: If you are not 100% satisfied with your purchase for any reason, simply return it for a credit, exchange or refund with 30 days of purchase. You will need your original receipt or invoice number. All returned products must be in our current catalog offering, be in its original packaging and in resalable condition. Any purchases beyond the 30 day period may be considered for a full or partial credit on a case by case basis.
Technology and Equipment: The return policy for these items is within 14 days of purchase. These items include computers (desktop, notebook and hand held), computer accessories, fax machines, digital cameras, scanners, phones, networking devices, etc. For a refund to apply, all returns must be in their original, unopened, sealed packing with UPC codes, accessories, documentation and manuals included. For a service related issue call Office HQ, Inc. or check the warranty documentation, provided by the manufacturer, to see if that is the appropriate resolution.
Ink and Toner: Any unopened and unexpired ink or toner cartridges may be returned within 30 days of purchase. Any purchases beyond the 30 day period may be considered for a full or partial credit on a case by case basis.
Furniture: Any stocked furniture item in new condition, unassembled and in the original packaging may be returned within 14 days of purchase. Custom orders and custom assembled furniture is only available for an exchange of the exact item if there is a defect at time of installation. Additional pick up and shipping charges may apply.
Clearance and Used Items: These items do not qualify as a return item. We would be happy to look at a return option for you though on a case by case basis.
Free Famous Amos Cookies with Every Local Delivery: It's simple, we appreciate your business.
Free UPS Delivery with $50.00 Minimum Order: Nationwide delivery to your door, next day, from warehouses strategically located around the U.S.A. If there's a delay fro some reason, we will let you know. There may be extra charges for freight orders, furniture, and cartons of paper. We will contact you before we ship your order of any additional charges.
Freight: We will let you know, before billing and shipping, of any additional freight charges. A good rule of thumb is that if it's too big to ship via UPS, then it will probably ship via freight.
Fulfillment Team: This team consists of experienced industry professionals located at Office HQ, Inc., United Stationers, and a group of selected wholeslae, vendor, and manufacturer partners. The shared goal of this team is the satisfaction of our customers at Office HQ, Inc. Because of this commitment, you can count on a same day ship rate of approximately 98% shipped, of which 90% are delivered complete the very next business day.
How to Price Match an Item: You can simply call us at 217-670-2615 or, fill out the EZ web form on the right hand side of this web page. Fill out as much information that you have available. Suggested information to include are: Item number, short description, where the lower price is being offered. One great way to submit the information to us is to just copy the URL of the web page, where you found the item, and paste it into the form.
Companies Included in Price Match: OfficeHQ, Inc. will price match select company websites. Included on this list are: Hewlett Packard, Office Depot, Office Max, Quill, Reliable, Sam’s Club, Wal-Mart, and Xerox. However, if you see a lower price from a reputable company not listed here, we would happy to take a look.
Items Included: Items must be identical having the same item number, model number, quantity, features, and warranty. The item must also be available and in stock at the advertised price. Any additional shipping or service charges invoiced by the competitor will need to be considered and added to the price match price of the item.
Exclusions: The Price Match program does not include clearance, closeout, discontinued, damaged, refurbished, free product offers, errors, custom, special orders, auctions, gift cards, shipping, assembly, merchandise credits, extended warranties or other service related.
Other: Office HQ, Inc. does reserve the right to limit item quantities, to limit the number or price matches in a given period of time, and to verify the authenticity of the items considered for Price Match. Office HQ, Inc. will make the final determination whether the price match is offered on a particular item. These Price Match Guidelines can be modified or cancelled at any time without prior notice.